Refund Policy - MarshRidge Photography

1. Introduction

At MarshRidge Photography, we strive to provide exceptional photography services and products that meet or exceed your expectations. We understand that circumstances may arise where you need to cancel a booking or are not completely satisfied with our services. This Refund Policy outlines the terms and conditions for refunds and cancellations.

Please read this policy carefully before booking our services. By making a booking with MarshRidge Photography, you agree to the terms of this Refund Policy.

2. Deposits and Booking Fees

2.1 Non-Refundable Deposits

A deposit of 30% of the total photography fee is required to secure your booking date. This deposit is non-refundable as it reserves our time and prevents us from booking other clients for your date. The deposit will be applied toward your total photography fee.

2.2 Purpose of Deposits

Deposits serve to:

Secure your specific date and time in our calendar
Cover administrative costs associated with your booking
Compensate for potential business lost by reserving your date

3. Cancellation and Refund Terms

3.1 Client Cancellation of Photography Sessions

If you need to cancel your photography session, the following refund policy applies:

Cancellation more than 90 days before the session date: The deposit is non-refundable, but any additional payments made will be refunded in full.
Cancellation 30-90 days before the session date: The deposit is non-refundable, and 50% of any additional payments made will be refunded.
Cancellation less than 30 days before the session date: No refund will be provided.

3.2 Wedding Photography Cancellations

Due to the significant time commitment involved in wedding photography, wedding bookings have the following refund policy:

Cancellation more than 6 months before the wedding date: The deposit is non-refundable, but any additional payments made will be refunded in full.
Cancellation 3-6 months before the wedding date: The deposit is non-refundable, and 25% of any additional payments made will be refunded.
Cancellation less than 3 months before the wedding date: No refund will be provided.

3.3 Commercial Photography Cancellations

For commercial photography bookings, the following refund policy applies:

Cancellation more than 30 days before the scheduled date: The deposit is non-refundable, but any additional payments made will be refunded in full.
Cancellation 14-30 days before the scheduled date: The deposit is non-refundable, and 50% of any additional payments made will be refunded.
Cancellation less than 14 days before the scheduled date: No refund will be provided.

3.4 Cancellation Process

All cancellations must be submitted in writing via email to [email protected]. The cancellation date will be the date we receive your written notice. We will confirm receipt of your cancellation request within 2 business days.

4. Rescheduling

4.1 Rescheduling Policy

We understand that circumstances may require you to reschedule your photography session. Our rescheduling policy is as follows:

Rescheduling more than 30 days before the original date: No fee will be charged for rescheduling, subject to our availability.
Rescheduling 14-30 days before the original date: A rescheduling fee of 10% of the total photography fee will apply.
Rescheduling less than 14 days before the original date: A rescheduling fee of 25% of the total photography fee will apply.

4.2 Rescheduling Process

To reschedule a session, please contact us as soon as possible via email at [email protected] or by phone at +447560384435. Rescheduling is subject to our availability for your new proposed date.

4.3 Multiple Reschedules

We allow one reschedule per booking without additional fees (except as noted above). Additional reschedules will incur a fee of 25% of the total photography fee, regardless of the notice period.

5. Cancellation by MarshRidge Photography

5.1 Photographer Illness or Emergency

In the unlikely event that we must cancel due to illness, injury, or other personal emergency, we will:

Make every reasonable effort to find a suitable replacement photographer of similar style and professional standard.
If no replacement can be found, we will offer to reschedule at no additional cost.
If rescheduling is not possible, we will provide a full refund of all payments made, including the deposit.

5.2 Natural Disasters and Force Majeure

In cases of extreme weather, natural disasters, pandemics, or other circumstances beyond our control that prevent us from fulfilling our obligation to provide photography services, we will:

Offer to reschedule the session at no additional cost, subject to availability.
If rescheduling is not possible or desired, we will provide a refund of all payments made, less a 15% administrative fee.

6. Refunds for Delivered Photography Services

6.1 Quality Concerns

If you are not satisfied with the quality of your photographs, please notify us in writing within 14 days of receiving your images, specifically detailing your concerns. We will review your concerns and:

Offer additional editing or retouching to address specific issues where possible.
In cases where we determine that the quality falls substantially below our professional standards due to our error, we may offer a partial refund or a complimentary reshoot.

6.2 Technical Failures

In the rare event of a catastrophic technical failure resulting in a significant loss of images:

For non-repeatable events (such as weddings): We will provide a partial refund proportional to the extent of the loss.
For repeatable sessions (such as portraits): We will offer a reshoot at no additional cost.

6.3 Artistic Interpretation

Photography is an art form that involves creative and artistic interpretation. Refunds will not be provided based on stylistic preferences or artistic differences if the delivered images are consistent with our portfolio and professional standards.

7. Digital Products and Downloads

For digital products, including digital image files:

Once digital files have been delivered and downloaded, no refunds will be provided.
If you experience technical difficulties accessing or downloading your digital files, please contact us within 7 days of delivery, and we will assist you or provide alternative delivery methods.

8. Physical Products

8.1 Prints and Albums

For physical products such as prints, canvases, albums, and other photographic merchandise:

Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 7 days of receipt. We will replace the item at no additional cost.
Production Errors: If there are errors in your product that are our responsibility (wrong images, incorrect specifications), we will correct and replace the product at no cost to you.
Client Approval: For products that require client approval (such as album designs), once you have approved the final design, any changes requested after production has begun will incur additional charges.

8.2 Return Process for Physical Products

To return a physical product:

Contact us within 7 days of receiving the product.
Include photographs of the damage or defect.
We may request that you return the product for inspection before providing a replacement or refund.
Return shipping costs will be covered by us for damaged or defective products.

9. Gift Certificates and Prepaid Sessions

For gift certificates and prepaid photography sessions:

Gift certificates are non-refundable but are transferable to another person.
Gift certificates and prepaid sessions expire 12 months from the date of purchase unless otherwise specified.
Extensions may be granted at our discretion and may incur an additional fee.

10. Processing of Refunds

When a refund is approved:

Refunds will be processed using the original payment method when possible.
Refunds typically appear in your account within 5-10 business days, depending on your financial institution.
For payments made by bank transfer, we will request your banking details to process the refund.

11. Dispute Resolution

If you are dissatisfied with our services and believe you are entitled to a refund that has not been provided under this policy, we encourage you to:

Contact us directly to discuss your concerns at [email protected].
If we cannot reach a mutually satisfactory resolution, disputes will be resolved through mediation or arbitration as specified by UK law.

12. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website and will be effective immediately upon posting. For existing bookings, the Refund Policy in effect at the time of booking will apply.

13. Contact Information

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

By email: [email protected]
By phone: +447560384435
By mail: 9 White Parks Port, Jacobview, W6 7PR, United Kingdom